1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Book a cab through our website, phone, or WhatsApp
• Create an account on our platform
• Contact us for customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include:

• Full name and contact details (phone number, email address)
• Pickup and drop-off locations
• Travel dates and times
• Payment information (processed securely through third-party payment processors)
• Special requirements or preferences

1.2 Automatic Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website or source

1.3 Location Information

For our cab services, we may collect real-time location information to:

• Provide accurate pickup and drop-off services
• Track the cab during your journey for safety purposes
• Calculate accurate fare and distance
• Improve our route optimization

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Process and fulfill your cab booking requests
• Communicate with you about your bookings
• Coordinate with drivers for pickup and drop-off
• Calculate fares and process payments
• Provide customer support and assistance

2.2 Business Operations

• Improve our services and customer experience
• Analyze usage patterns and preferences
• Develop new features and services
• Conduct research and analytics
• Ensure safety and security of our services

2.3 Communication

• Send booking confirmations and trip updates
• Respond to your inquiries and support requests
• Send promotional offers and newsletters (with your consent)
• Notify you about service updates or changes

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

• With our drivers and partner operators to fulfill your booking
• With payment processors to handle transactions
• With technology service providers for website maintenance and hosting
• With customer support tools and communication platforms

3.2 Legal Requirements

• When required by law, court order, or government regulation
• To protect our rights, property, or safety
• To protect the rights, property, or safety of our customers
• In connection with legal proceedings or investigations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy
• Secure storage and backup systems

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact details and preferences

5.2 Data Portability and Deletion

You can request to:

• Receive a copy of your personal data in a structured format
• Delete your personal information (subject to legal requirements)
• Restrict the processing of your data

5.3 Marketing Communications

You can opt out of marketing communications by:

• Clicking the unsubscribe link in our emails
• Contacting us directly via phone or email
• Updating your preferences through your account

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and user experience

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services such as:

• Payment gateways (UPI, credit/debit card processors)
• Google Maps for location services
• WhatsApp for customer communication
• Social media platforms

These third-party services have their own privacy policies, and we are not responsible for their privacy practices.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and business operations

Booking and transaction records are typically retained for 7 years for accounting and legal purposes.

10. International Data Transfers

Your information is primarily processed and stored in India. If we transfer data outside of India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after the changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance with Laws

This Privacy Policy is designed to comply with applicable Indian data protection laws, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (when applicable)